Rushmore Service Center has a dedicated management team with a wealth of experience in managing collection agency performance from the customer's standpoint. We understand the reasons for poor agency performance. We've put sophisticated tools in place that allow us to capitalize on collection opportunities unrealized by other agencies.
Rushmore Service Center has substantial resources available to ensure all collection activities are performed in accordance with FDCPA, applicable state laws, client work standards and internal policies and procedures. We've implemented several measures to make sure we deliver high quality and highly compliant results while minimizing risks associated with data security. A translation and description of commonly-used debt collection terms are available in multiple languages on the DCA’s website.
One of the most important aspects in any long term and successful relationship is effective two-way communication. Rushmore Service Center understands how vital effective communication and responsiveness are and is focused on making sure we fulfill our client's needs. Our goal is to ensure questions are answered and needs are met with accuracy and promptness. We offer collections services in English and Spanish.
Community involvement is vital to Rushmore Service Center's success. Volunteer hours for financial support are provided annually to numerous organizations.